Designing and delivering first rate web conferences.
Friday, November 7, 2008
An Integrated Experience
I was reading a recent article by Jakob Neilsen, a web usability guru, on Aspects of Design Quality, and realized that his comments on the importance of total user experience apply directly to web conferencing. In the article Neilsen states, “We can liken a website's user experience to the metaphorical chain that's no stronger than its weakest link. If any one usability attribute fails, the overall user experience is compromised and many users will fail.”
The user experience in a web conference should be though of in an integrated manner as well. From the registration process, to the delivery of the content to the post-event evaluation, the user should expect a smooth progression. Looking at a web conference from a more holistic point of view, rather than just focusing on the material to be shared, will ensure a high quality web conference.
Darlene Christopher is a Learning Officer for the International Finance Corporation (IFC), a member of the World Bank Group in Washington DC. She has been designing and delivering virtual training programs for global audiences for over nine years. She is the 2008 winner of IFC’s Climate Change Challenge Award for a Virtual Onboarding training program for new worldwide staff contributing to the reduction of IFC’s carbon footprint. Darlene produces elearning products for synchronous and asynchronous environments and is a skilled facilitator for both live web events and threaded discussion boards. She also has a diverse technology background holding web product management positions in Silicon Valley at Infoseek, Disney Internet Group and 3Com. Darlene holds a Master’s degree in International Management from the Monterey Institutional Studies as well as a Bachelor’s degree in Spanish from the University of California, Davis. She also serves on the board for the Metro DC Chapter of ASTD as the Director of Virtual Programs. Disclaimer: the views expressed in this blog are the authors' own and do not necessarily reflect those of the World Bank Group.